Q: What is included in the price of the cruise?
A: Room pricing includes ALL EXCLUSIVE Jiu-Jitsu events as outlined on the event’s website: www.grapplersescape.com, shipboard accommodations for 7 nights, most meals in the main dining areas, some beverages (coffee, tea, lemonade and iced tea) and onboard entertainment & activities as provided for all cruise guests. Applicable taxes & fees and shipboard gratuities are additional as outlined on the pricing page and on the registration site.
Q: What is not included in the price of the cruise?
A: Air transportation, transfers to and from the ship, optional travel insurance, shore excursions (tours), specialty dining, spa/salon services, photographs, gift shop, some beverages (e.g., sodas, bottled water, alcoholic beverages, etc.), medical services and items of a personal nature (e.g., laundry, telephone calls, Internet access, etc.).
Q: I was looking at the pricing page … are the prices shown per cabin?
A: No, all prices shown are PER PERSON and are for the cruise fare only. In addition to the cruise fare, each person will be charged an additional $111.86 for government taxes & fees plus $101.50 for shipboard gratuities, which are for the stateroom service team, dining room service team, and alternative service team (galley, entertainment, guest services and other hotel staff members).
Casino dealers and spa personnel are not included since not all guests will utilize those services. A gratuity for bar services and servers will automatically be added to the price of your drinks on your bar check.
Q: What is the Payment Schedule?
A: At the time of booking, a minimum non-refundable deposit of $300 per guest ($600 for single occupants) will be charged. There are three payment plan options available for this event:
· Pay in Full - attendees will pay in full at time of booking.
· Three Tier Payment Plan – attendees who choose this payment option, will be required to pay a $300 per person initial deposit ($600 deposit for single occupants) at the time of booking. A second deposit equal to 50% of the remaining balance is due by November 9, 2018, and the final payment is due by February 11, 2019. Note: deposits are retroactive, so a booking made on or after November 9, 2018, will be required to pay the initial deposit and the second deposit combined, etc.
· Monthly Payment Plan – attendees who choose this payment option will be required to pay a $300 per person initial deposit ($600 deposit for single occupants) at the time of booking. The remaining balance due will be equally divided by the number of months between your booking date and February 2019. These payments will be due on either the 1st or the 15th of each month (depending on whether the reservation was made before or after the 15th of the month) with the final payment being due no later than February 11, 2019.
· Payments will be automatically charged to the credit card on file for the Three Tier or Monthly Payment Plans. It is your sole responsibility to know your applicable payment due dates and to verify payment has been successfully processed by the scheduled due date. Payment reminders will not be sent.
· Reservations not deposited at the time of booking are subject to cancellation.
· If your credit card on file is declined and payments are not received within five days after the payment due date, the reservation is subject to a $35 late payment fee. If payments are not received within fifteen days after the payment due date (or payment in full by February 11, 2019, whichever is earlier), the reservation is subject to cancellation and any applicable cancellation penalties will be applied.
· Full payment is required at time of booking for any reservations made on February 11, 2019, or later.
All payments are in US dollars, and accepted forms of payment are American Express, Discover, MasterCard, Visa and PayPal.
The charge on your credit card statement will appear as LKCRUISEPAY.
Q: What is the Cancellation Policy?
Due to the unique nature of this event, all registrations will be subject to the following cancellation policy:
From the date of booking, through January 7, 2019, initial deposit of $300 per person ($600 for single) cancellation fee will apply.
Between January 8 and March 1, 2019: a 50% cancellation fee will be charged.
A 100% cancellation fee (no refund) will be charged for cancellations made on or after March 2, 2019.
No refunds will be given for “no-shows” nor will any refund be made in the event of interruption or cancellation by any passenger after the commencement of the cruise.
Any adjustment to the cancellation policy is at the sole discretion of Grappler’s Escape organizers.
Cancellation fees for airline tickets and/or other reservations made by guests are subject to the cancellation policy of the specific airline/supplier.
Q: I’m a Royal Caribbean Crown and Anchor Society Member (C&A). Will I still receive the benefits of my membership?
A: Yes, C&A program amenities onboard will be available or applicable and you will receive credit for the cruise.
Q: The lineup of instructors is amazing! Can you guarantee that every instructor will be available during the cruise and I will get instruction from all of them?
A: It is the intention of GE and all the instructors that every BJJ participant will have instruction time with all the champions. Unfortunately, we have no control over “unforeseen circumstances” (illnesses or other personal issues experienced by any instructor).
All seminars will have registrations on a first come first serve basis. All instructors will teach multiple sessions, so you should have a chance to train with every black belt you wish. A schedule of seminars will be released shortly before we sail. We will also provide schedules onboard the ship, and it will be posted in your cabin.
Q: How do I make changes to my existing reservation?
A: Any changes in registrations must be made via the online registration system. Until approximately 45 days prior to sailing, most changes to existing registrations can be made by logging into the cruise registration system by clicking on the “Book Now” button on the Grapplers Escape website, clicking on the “View My Account” button on the bottom of the screen. Within 45 days of sailing, any change requests will need to be submitted via email to Info@grapplersescape.com.
Note: a change in registration but not a total cancellation, such as a stateroom category downgrade, may result in additional fees.
Q: When and how will I receive my cabin assignment and cruise documents?
A: Approximately 4 weeks prior to the sailing date, guests who have booked and paid in full will receive an email confirming their assigned stateroom number and booking number for the cruise. The email will also contain instructions on how to check-in online via Royal Caribbean’s website where guests can sign up for shore excursions, make specialty dining reservations and pre-register a credit card for onboard purchases. All guests are required to complete this online registration at least 3 days prior to cruising. Cruise documents will be available for printing through the cruise line’s online check-in approximately 3 weeks prior to sailing.
Q: What documentation is required to cruise?
A: Proper travel documentation is required at embarkation and throughout the cruise for all guests. Even though a guest has completed the cruise line’s online registration, it is still guest’s responsibility to present the required travel documents at the time of embarkation. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Royal Caribbean International (“Royal Caribbean”), Grapplers Escape (“GE”) and its agents/affiliates assume no responsibility for advising guests of proper travel documentation.
Royal Caribbean highly recommends all guests travel with a government-issued passport that is valid for at least 6 months following the return of the cruise. Although a passport is not required for U.S. citizens taking cruises that begin and end in the same US port, traveling with a passport may help to expedite your CBP clearance upon return to the US. Additionally, passports are required in the event you need to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation or need to fly back to the US for emergency reasons.
The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the WHTI compliant documents, listed below:
Valid U.S. Passport
Original Birth Certificate issued by a government agency along with a government issued photo ID if 16 years of age and older
Original Certificate of Naturalization
Trusted Traveler Program Membership Card, e.g., Nexus Card, Sentri Card or Fast Card
Enhanced Tribal Card
A Consular Report of Birth Abroad
Enhanced Driver’s License (EDL) – only acceptable at land and sea ports of entry. It cannot be used for air travel outside the U.S. The word ‘Enhanced’ must appear on the driver’s license. The following five states currently issue an EDL: Michigan, Minnesota, New York, Vermont and Washington.
Copies of US passports/naturalization papers, hospital certificates and baptismal certificates are not WHTI compliant documents and are therefore NOT acceptable.
For more information on the documentation requirements, please see the cruise line’s website.
Q: Who May Sail?
A: Guests are responsible to ensure that they are eligible to sail according to Royal Caribbean’s requirements, including but not limited to the following:
Infants must be at least 6 months old on the day of departure.
Women must be less than 24 weeks into their pregnancy on the day of departure and for the duration of the cruise. This policy is due to the risk of premature labor. Pregnant women must have a letter signed by their doctor (on the physician’s letterhead) stating how far along in weeks their pregnancy will be at the beginning of the cruise, that mother and baby are in good health and fit to travel, and that the pregnancy is not considered high-risk.
Adults must be 21 or older unless the guest is:
traveling in the same stateroom with an individual 25 years or older; or
traveling in the same stateroom with a spouse (proof of age and/or proof of marriage are required)
Guests not meeting the cruise line’s requirements will be denied boarding, and no refund of the cruise fare will be issued. These policies are set by the cruise line (not GE), and no exceptions are allowed.
Q: What is the Customs procedure upon returning to Port Canaveral?
A: Detailed instructions about clearing customs will be provided onboard ship near the end of your cruise. Some general guidelines/suggestions to keep in mind as you shop in foreign ports include: keep receipts for gifts and purchases. U.S. residents visiting foreign ports have a duty-free allowance of $400 and those 21 years or older may include one liter of liquor.
Q: When do we eat?
A: Breakfast, lunch and dinner are served in the ship’s main dining rooms located on decks 3, 4 & 5. You can also enjoy more casual, buffet-style meals at the Windjammer Marketplace (Deck 16);
The Park Cafe (Deck 8, Central Park): Open as a casual spot for breakfast, lunch and dinner, with signature sandwiches. and salads.
The Solarium Bistro (Deck 15, forward): Located in the Solarium (adults only area), this casual spot offers soups, hamburgers, fries, sandwiches and pizza for lunch (11:30 p.m. to 3:30 p.m.) and late afternoon snacks (depending on the date).
Sorrento's Cafe (Deck 5, Royal Promenade): Sorrento's serves several types of slices daily and gives you the option to create your own. It's open 24/7.
Boardwalk Dog House (Deck 6, Boardwalk): The Boardwalk Dog House serves -- what else? -- sausages of various types (chicken, all beef, bratwurst). Choose roasted peppers or onions for a topping, or opt for good ole ketchup, mustard and relish. Potato salad is available as a side. Hours are generally 11:30 a.m. to 7 p.m.
Room Service: Harmony of the Seas has a nice selection of items on its all-day room service menu (please note a service fee applies to each room service order).
The ship also offers a specialty dining experience (reservations recommended and an additional surcharge applies):
Starbucks (Deck 5, Royal Promenade); a la carte.
Johnny Rockets (Deck 6, Boardwalk); a la carte; enjoy classic burgers, fries and shakes.
Sabor (Deck 6, Boardwalk); a la carte: This Mexican restaurant replaces the original Seafood Shack and is open at lunch and dinner.
Vintages (Deck 8, Central Park); a la carte: A wine bar in Central Park is a pleasant place for oenophiles.
Chops Grille (Deck 8, Central Park); Royal Caribbean's signature steakhouse (per person cover charge applies for lunch and dinner).
Izumi (Deck 4, midship); a la carte for sushi and hibachi: Royal Caribbean's popular sushi joint has been expanded to include two hibachi grills, complete with knife-wielding entertainment-oriented chefs. Izumi is open for lunch and dinner.
Jamie’s Italian (Deck 8, Central Park): Italian Trattoria (per person cover charge applies for lunch and dinner).
150 Central Park (Deck 8, Central Park): The most upscale specialty restaurant on Harmony of the Seas has a six-course dinner menu developed by Michael Schwartz (per person cover charge), with wine pairings available for an extra $75.
All dining options and serving times are reflected in the ship’s onboard daily program.
Q: What is the bed configuration in cabins?
A: All double occupancy staterooms have two twin beds, which can be converted to a Royal King-sized bed.
Q: Can the ship accommodate special dietary needs?
A: Royal Caribbean can accommodate special diets that have been created in consultation with a dietary specialist. Selections offered are for lunch and dinner in the main dining room only. Sample diets include: vegetarian, vegan, diabetic, low fat, low sodium, low cholesterol, kosher meals, gluten free and lactose free. Please note any special dietary needs in the Notes section of your reservation.
Q: Is room service complimentary to all guests?
A: A select room service menu is available to all guests on a complimentary basis but a service fee applies to each room service order.
Q: What types of accessibility options are available in cabins?
A: There are a limited number of wheelchair accessible cabins available onboard the ship. For people that do not use a wheelchair but still need minimal assistance, bars and raised toilet seats can be accommodated in most cabins. In addition, disposal units for needles, refrigerators for medication, and oxygen tanks can be put into most cabins upon request. All these items are available on a limited basis and should be requested in the Notes section of your reservation. If you have an accessibility need, please send an email to firstname.lastname@example.org
Q: How do I book shore excursions?
A: You can purchase shore excursions on Royal Caribbean’s website once you receive your booking number and online check-in instructions for the cruise (approximately 3 to 4 weeks prior to the sailing date). GE will be providing information and group discounts on selected excursions available to GE guests only. Information will be provided 2-3 months before sailing.
Q: Can I take pictures and video onboard?
A: Yes, you can take photos and videos on board. However, video will not be allowed during seminar instruction. There will be plenty of time to take photos with each other and the instructors after the classes.
Q: Can I call my home while onboard?
A: The ship’s telecommunications network offers direct dialing via satellite from the stateroom telephone, which is available 24 hours a day regardless of the ship’s location until 4:00am on the final day of the cruise when the service is closed. The current rate is $7.95 per minute, and charges will be billed to the room’s primary guest’s on-board Sail & Sign account. Since all communication is via satellite, the charges apply to all calls including calling cards, credit cards, 800 toll-free numbers and collect calls. Information and instructions can be found in the Ship’s Directory in the stateroom.
We know many of you would like to leave an emergency contact number for family members not traveling with you. In the event of a TRUE emergency, loved ones may contact Royal Caribbean's call center at 1-800-227-6482 on a 24/7 basis. A team member will take down the caller’s name and contact information and pass it on to the Guest Services team onboard for delivery to the person being called.
Q: Is there Internet access onboard?
A: Harmony of the Seas has Voom Internet, Royal Caribbean’s super super-fast Wi-Fi. Internet packages may be pre-purchased for discounted prices on Royal Caribbean’s website or onboard the ship.
Q: Will my cell phone work while at sea or in ports of call during the cruise?
A: Royal Caribbean, through agreement with Wireless Maritime Services, proudly offers an advanced roaming network on board Royal Caribbean ships, allowing you to make and receive calls while at sea using compatible mobile phones that are set to roaming. International roaming charges will be conveniently billed to you by your home mobile carrier. Mobile phone service will be available for use while the ship is at sea.
Rates for usage of your cellular phone are determined by your home mobile carrier. Please note that calls to 800, 888, 866 and 877 numbers are not toll-free. You will be billed by your home mobile carrier for your international roaming usage on your regular mobile phone bill. It can take up to 60 days for charges acquired while using your cellular phone at these times to appear on your phone bill. For more information, please contact your home mobile carrier customer service.
Q: Is laundry service available?
A: Yes – We will make special accommodations with Royal Caribbean to have laundry service for the cleaning of your Gi made available. Laundry and dry cleaning and pressing services are available for a fee. We recommend bringing at least 3, possibly 4 Gi’s or work-out clothes as there is plenty of training to be had. The ship will provide laundry services for Gi/workout clothing, please plan accordingly.
Q: Are there hairdryers available in the cabins?
Q: Are there irons and ironing boards available in the cabins?
A: Cabins do not have irons or ironing boards, however, there is a full laundry and dry-cleaning service available onboard for a reasonable rate. Please also note that irons are strictly prohibited from being brought onboard the ship. If you choose to bring one with you, it will be confiscated from your luggage before sailing.
Q: Do cabins have safes?
Q: What if I have special medical needs?
A: Any special needs must be indicated in the Special Requests/Notes section of the online registration and will be addressed on a case-by-case basis. While there is no guaranty that all special needs/requests can be accommodated, we will make best efforts to accommodate the need or provide an alternative if possible.
Q: Are wheelchairs available onboard?
A: The Harmony of the Seas does NOT provide wheelchairs for onboard use. However, you can rent a wheelchair, motorized wheelchair or scooter from the following vendors.
Care Vacations: 1-877-478-7827
Special Needs at Sea: 1-800-513-4515
Q: I’m bringing my own wheelchair, is the entire ship wheelchair accessible?
A: Not every area of the ship is wheelchair accessible. However, Royal Caribbean has made substantial modifications to enhance your ability to move about the ship. The Harmony of the Seas features Accessible Elevators at each elevator bank with tactile controls within reach of guests who use wheelchairs.
Accessible Routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. There are also accessible seating areas within your ship’s restaurants and lounges, and accessible public restrooms.
Q: Can I bring more than one guest?
A: While some staterooms can accommodate more than two people with a sofa bed, upper berths stored in the stateroom ceiling, etc., not all rooms can; and such accommodations are subject to availability at the time of registration. Due to Coast Guard safety regulations, there cannot be more guests accommodated in a stateroom than the designated occupancy for that room. Also, please be advised that each guest must be registered and paid for in full in order to be allowed to board the ship.
Q: Do I need to tip the cruise ship staff at the end of the cruise?
A: Gratuities are included with the total cruise price, which includes stateroom service team, dining room service team, and alternative service team (galley, entertainment, guest services and other hotel staff members). If an employee has gone above and beyond to assist you, you are more than welcome to provide an additional gratuity to the employee.
Q: How do I make purchases onboard?
A: The cruise ship operates on a cashless system. Guests can validate their SeaPass card with their Visa, MasterCard or American Express card, or sign for payment by cash or traveler’s check. Guests can then sign all on-board services and purchases to their account. At the end of the cruise, guests will receive a completely itemized statement.
Royal Caribbean does not accept personal checks, and only U.S. currency is accepted aboard the ships. There is an ATM located onboard the ship.
Q: Does the ship have a fitness center?
A: Yes, there is a fitness center, which is open 24 hours a day and complimentary to all guests.
Q: Can I bring my own beverages (alcoholic or non-alcoholic) on the cruise ship?
A: Guests are prohibited from bringing alcoholic beverages on board except that guests 21 years of age and older may bring on board during the initial embarkation one unopened/sealed 750ml bottle of wine or champagne in their carry-on luggage. A $15 corkage fee per bottle will be charged should you wish to consume this wine in the main dining room or steakhouse. (A corkage fee is a charge exacted at a restaurant for every bottle of liquor served that was not bought on the premises.)
Also, on embarkation day, each guest may bring a small quantity of non-alcoholic beverages on board and only in their carry-on luggage. A small quantity is considered a maximum of 12 bottles and/or cans, 20 ounces each or less.
All alcohol/hard liquor/beer (sealed, unopened bottles/cans), wine/champagne over the allowable 1-bottle per guest (sealed, unopened bottles) or excessive quantities of non-alcoholic beverages (over 12 per person, sealed, unopened bottles/cans) will be confiscated and stored for safekeeping until the end of the voyage. The retained item(s) will be available for collection onboard in a designated location on the morning of debarkation. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case.
Q: What is the Smoking Policy onboard?
A: All staterooms and suite accommodations are entirely smoke free, including the outside balcony. This policy includes all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes, and personal vaporizers.
Cigarette, E-cigarette and personal vaporizer smoking will continue to be allowed in designated exterior open deck areas, as well as in the night club, and in certain areas within the casino (for playing guests) and casino bar.
Cigar and pipe smoking will continue to be allowed in designated exterior open deck areas and in jazz clubs (where available).
Note: Guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Royal Caribbean’s cruise ticket contract. Guest agrees to strictly comply with Royal Caribbean’s non-smoking policy.
Q: Who do I contact if I have questions about the cruise?
A: For questions about the ship or the registration process, email us at Grapplersescapecruise@landrykling.com
Q: Who do I contact if I have questions about the event?
A: For questions about the Jiu-Jitsu cruise events, email us at Info@grapplersescape.com
Q: What is the closest airport to Port Canaveral?
A: Orlando International Airport is the closest commercial airport to Port Canaveral, Florida.
Q: What are the directions to Port Canaveral?
A: DRIVING EITHER NORTH OR SOUTH IN I-95, take exit 205 East to Hwy 528 East. Drive 11.5 miles on Hwy 528 East and exit to the "A" cruise terminals onto SR 401 North. Drive 1 mile on SR 401 North and exit right to cruise terminal 10.
DRIVING FROM ORLANDO ON HWY 528 EAST. After crossing over I-95, drive 11.5 miles and exit to the "A" cruise terminals onto SR 401 North. Drive 1 mile on SR 401 North and exit right to cruise terminal 10.
Q: Is there parking at Port Canaveral?
A: Port Canaveral offers secure cruise parking at your terminal and ship. Cruise passengers park at their respective terminals and simply take a short walk to your ship; no need for shuttles.
Parking rates are for the length of the cruise and tax is included in the price. Vehicles longer than 20 feet, such as buses or campers will be charged an oversized fee for parking.
Q: What time should I arrive at the pier?
A: Guests are required to check-in at least 1½ hours prior to departure and so should plan to arrive at the pier at least two hours prior. If you complete the cruise line’s online registration in advance as requested, this will expedite your check-in process.
Q: How early can I board the ship?
A: The ship must be cleared by the US Customs and Border Protection Agency before guests can begin boarding, which can be as early as 11:30am or noon but varies. Please note, however, that staterooms will not be available until approximately 2:00pm.